1️⃣ Sign Up
First, create an account with us, it's quick and free! Register Here

2️⃣ Shop & Ship
Purchase your goods from your chosen store in the designated country, and have them delivered to our warehouse. Remember to keep your local tracking number.

3️⃣ Declare Your Parcel
Log in to your EGT account and declare your parcel using the local tracking number.  Click Here

4️⃣ We Handle the Rest
Once we receive your submission, we'll take care of the documentation and guide you through the payment process.

5️⃣ Ready to Ship
Your parcel will be allocated to the next available shipment and sent to your destination.

That's it — fast, simple, and reliable with EGT!

You're welcome to create an account so your parcel records are safely stored and easy to access anytime.

👉 Simply click “Sign Up” at the top right corner of the page:
Register Here

Please prepare the following information:

● A valid contact number

● Your driving license or passport number

● Your preferred contact method (e.g. WhatsApp, WeChat, Line, or SMS) and your account/ID

If you're using the casual link to lodge your parcel details, please note:

● The information will not be saved permanently in our system.

● If you forget to submit or refresh the page, the data may be lost and you will need to re-enter it.

For casual parcel submission, use this link:
Parcel Submission (Guest Link)

We recommend registering an account to avoid any data loss and to track your parcels more easily.

We have a cutoff date for each destination prior to the flight's departure. To ensure timely customs declaration, all parcels must be delivered to EGT warehouse before the cutoff date. If your parcel arrives after the cutoff, it will be scheduled for the next shipment.

Yes, you're absolutely welcome to drop off or ship it to us!
You can either purchase online and have it delivered directly to us, or if it's more convenient, we can help arrange a pickup.

For pickups in the Auckland area, the cost is usually between $5 per trip + $5 per parcel. It's a great option if you have multiple parcels, it often works out cheaper.

Please note: each trip covers up to 100kg. If the total weight exceeds this, an additional trip charge may apply.

When purchasing online, please remember to record your local tracking number and enter it into your parcel declaration in your EGT account.

We recommend monitoring your local courier's tracking page. Once we receive your parcel, it typically takes 1–2 working days to appear in our system. If your account does not show any received parcels after this time, please contact us for further assistance.

For smoother delivery, we suggest using Post Haste to EGT Warehouse.

Packing Guidelines for a Safer Delivery

1. Weight Limit
Heavier parcels are more difficult to handle and are more likely to be damaged during transit. We recommend keeping each parcel under 18kg to avoid overweight or oversize charges. We would recommend splitting the shipment into several parcels if it's too heavy. This helps reduce the risk of damage during transit and makes the parcels easier to handle.

2. Box Selection
Choose a box that fits your items snugly and avoid leaving empty space inside. Fill any gaps with paper fill or bubble wrap to cushion the contents and prevent them from shifting during transit. We would recommend using at least two layers of thick cardboard to provide sufficient protection during transit.

3. Fragile Items
Items such as glass, porcelain, or liquids are fragile and prone to leakage or breakage. These must be wrapped in at least three layers of bubble wrap, and we highly recommend using air cushions for additional protection.

4. Packaging Matters
Proper packaging significantly reduces the risk of damage. Please ensure all items are securely and appropriately packed to help ensure safe delivery.

5. Temperature-Sensitive Items
For items that are sensitive to heat, such as softgel supplements, chocolates, or other meltable goods, we strongly recommend using insulation materials such as aluminum foil or thermal bags. This helps to protect your products from temperature fluctuations during transit.

Yes, we strongly recommend packing your parcel well, especially if it contains fragile or valuable items. A secure package helps protect the contents during handling and transport.

We do sell cardboard boxes, airbag tubes, and other packaging supplies.

Please click the top menu Ship > Packaging & Shipping Supplies to view the available options.

If you need any further information, please feel free to contact our customer service team.

Insurance Cover Policy

1. Standard Compensation
If your parcel contains non-prohibited and uninsured items, the maximum compensation in the event of loss or damage is NZD 200 per shipment.
If the declared value exceeds NZD 200, insurance is optional but recommended.

• Insurance cost: 3% of the declared value

• Maximum insurance coverage: NZD 1,000

The parcel was not declared correctly when the order was submitted. The declared value and quantity were also inaccurate. As a result, this shipment is not eligible for a claim.

2. Prohibited or Illegal Items
Items classified as prohibited or illegal (contraband) are not eligible for compensation under any circumstances.

3. Fragile Items
Items such as glassware and other fragile goods are not covered by this policy.
We strongly advise customers to:

• Use adequate protective packaging

• Clearly label the parcel as “Fragile”

4. Liquid and Milky Items
Products like liquids, creams, or milky items must be packed securely with:

• At least three layers of foam paper or bubble wrap

• Air bags 

We will not be liable for damage resulting from insufficient packaging.

5. Packaging & Environmental Damage
We are not responsible for damage caused by:

• Weather conditions (e.g., heat or cold exposure)

• Improper internal packaging

This includes:

• Products that melt during transit (e.g., chocolate, soft candies, softgel supplements)

• Items that appear intact externally but are damaged inside due to poor cushioning or temperature variation

6. Customs Restrictions & Detained Goods
Goods that are detained by customs are not covered by our compensation policy.
It is the sender's responsibility to ensure parcels do not contain restricted or prohibited items.

7. Inspection Upon Delivery
Recipients must inspect parcels immediately upon delivery and report any issues before signing.
Once a parcel is signed for, it becomes difficult to determine liability for any loss or damage.

• Prompt reporting is essential for any claims to be considered

• Please provide a video of the unboxing as proof for claims while receiving

Why You Must Declare the Items in Your Parcel

Declaring the contents of your parcel is essential for the following reasons:

1. Customs Clearance
Most countries require a detailed item description to process parcels through customs and to determine any applicable duties or taxes.

2. Security Screening
Carriers and customs authorities need to know what's inside your parcel for safety checks and to ensure compliance with international shipping regulations (IATA).

3. Insurance Claims
A clear and accurate declaration is necessary if you need to file a claim for loss or damage during transit for investigate.

4. Prohibited or Restricted Items
Item declarations help ensure you're not accidentally sending prohibited or restricted goods, which could result in delays, fines, or confiscation.

"EZWay" is a customs declaration app developed under the commission of the Ministry of Finance’s Customs Administration to implement the real-name authentication system for parcels. It aims to simplify the traditional paper-based customs declaration process and provide a more convenient clearance method. Users only need to complete identity verification on the EZWay app by providing their name, identification documents, and mobile number. When overseas purchases arrive at customs, the app will send a push notification for users to confirm whether they are the buyer of the goods. This system helps improve customs clearance efficiency while ensuring the legality of goods and the security of consumer information. By digitizing the customs declaration authorization process, EZWay offers a smoother and more convenient experience for cross-border online shopping.

How to Register for EZWay
Step 1: Download the EZWay App
- iOS: [Download Here]
- Android: [Download Here]

Step 2: Register for EZWay
1. Select your identity type and enter the required personal information. - The information must match the details used for customs declaration when shipping goods to Taiwan. - If the details do not match, you will not receive any notifications. 

Step 3: Real-Name Authentication
Telecom Verification (Recommended) - If you are the owner of the mobile number, choose telecom verification for instant approval. - No need to upload an ID photo. - Important Notes: - Only Taiwanese telecom providers are supported. - Prepaid or special mobile numbers cannot be used. - Ensure your phone is connected to a 3G or 4G network (not Wi-Fi) during verification. - Once verified by the telecom provider, your registration will be completed immediately. 📲 SMS Verification - If you are using a prepaid number or a mobile number not registered under your ID, you must upload a **photo of your ID (front & back).** - A **verification code** will be sent via SMS to your registered mobile number. Enter the correct code to proceed. - The verification process takes approximately 3 working days.

Step 4: Complete Verification & Start Using EZWay!

Actual Weight and Volumetric Weight are two different ways to measure the chargeable weight of a shipment. Charge whichever is higher.

Example:
Carton size: 60cm × 40cm × 40cm
Actual weight: 20kg

The actual weight is simply:
Chargeable weight = 20kg

If:
Carton size: 80cm × 50cm × 40cm
Volumetric Weight (kg) = Length × Width × Height (cm) ÷ 6000 or 5000

So:
Actual weight = 20kg
Volumetric weight = 26.7 or 27kg
Chargeable weight = 26.7 or 27kg

The shipping quote calculator is easy to use. Simply go to the top menu, select Quote> Shipping Calculator, choose your departure and destination, then enter the outer box dimensions (rounded up in cm) and weight. The estimated freight cost will be calculated automatically.

Please note that the quote does not include any overweight or oversize surcharges.

If your shipment is over 20kg or has any dimension over 80cm, please contact our customer service team for further assistance.

If you are interested in shipping by LCL (Less than Container Load), please contact us for more information and a separate quotation.

*All quotes are based on the information provided at the time of quotation. The final chargeable weight and dimensions will be based on the measurements taken by our warehouse during the final check.

We also provide procurement services. Before placing any order, we require payment in advance, and our service fee is only 1% of the total order value.

USER AGREEMENT
EGT Global Logistic Limited
Version Date: 2025.08.18
Simple Acceptance Statement:
By using EGT's services, the Customer confirms that they have read, understood, and agree to be bound by this Agreement.
1. Definitions
In this Agreement:
“EGT” means EGT Global Logistic Limited, its agents, contractors, and representatives.
“Customer” means any individual or business using EGT's services.
“Shipment” means any package, parcel, or item accepted by EGT for carriage.
“Service Guide” means EGT's published list of services, fees, delivery targets, and prohibited/restricted items, as updated from time to time.
2. Application of Terms
2.1 This Agreement applies to all services provided by EGT.
2.2 By tendering a Shipment to EGT, the Customer accepts these terms.
2.3 If the Customer is using services for business purposes, the Consumer Guarantees Act 1993 shall not apply.
3. Service Commitment
3.1 EGT will exercise reasonable care and skill in providing its services.
3.2 EGT does not guarantee delivery times. Delivery targets published in the Service Guide are indicative only.
4. Customer Obligations
The Customer must:
4.1 Ensure all declarations (contents, weight, and value) are accurate and complete.
4.2 Pack Shipments securely, able to withstand handling, stacking, and a 1.2 metre drop.
4.3 Comply with all packaging, customs, and service requirements published in the Service Guide.
4.4 Pay all applicable fees in accordance with Clause 9.
5. Prohibited and Restricted Items
5.1 The Customer must not tender any Shipment containing:
- items prohibited under IATA Dangerous Goods Regulations,
- illegal, explosive, or hazardous goods,
- items on EGT's prohibited list (including but not limited to weapons, live animals, perishables, and cash equivalents).
5.2 Restricted items may be accepted only if packaged, labelled, and declared in compliance with EGT's requirements.
5.3 EGT may, without liability, refuse, return, dispose of, or report any Shipment found to contain prohibited or undeclared restricted items. The Customer shall indemnify EGT for any loss, damage, fine, or expense resulting from breach of this clause.
6. Delivery and Collection
6.1 Shipments may be collected by arrangement (collection fees may apply) or delivered to an EGT Auckland drop-off point.
6.2 All charges are based on the greater of actual weight or volumetric weight, as defined in the Service Guide.
7. Customs and Documentation
7.1 EGT will handle customs clearance on behalf of the Customer.
7.2 The Customer must provide true and accurate documentation and comply with all import/export regulations.
7.3 EGT is not liable for any delay, penalty, or cost arising from incomplete, inaccurate, or false declarations.
7.4 The Customer is responsible for payment of all applicable duties, taxes, or import charges.
8. Liability and Compensation
8.1 EGT's liability for any loss or damage to a shipment is limited to NZD $200 per shipment, provided the item is new and a commercial invoice is supplied.
8.2 Customers may purchase extra cover up to NZD $2,000, charged at 3% of the declared value.
8.3 EGT shall not be liable for:
- Shipments containing prohibited or undeclared restricted items,
- Indirect or consequential losses (including loss of profit, business, or opportunity),
- Delays beyond EGT's reasonable control.
9. Payment Terms
9.1 Individual Customers must pay all fees in advance prior to shipment.
9.2 Business Account Holders may be invoiced monthly by prior arrangement.
9.3 Charges and fees are set out in the Service Guide and may be updated by EGT from time to time.

APPENDIX – AIR FREIGHT CONTINUOUS USE TERMS
EGT Global Logistic Limited
Version Date: 2025.09.01
Simple Acceptance Statement:
By continuing to use the Taiwan Air Freight service, the Customer agrees to comply with the below Appendix.
1. Effective Date and Acceptance
This Appendix applies to any Taiwan air freight service from 1 September 2025 onwards. Use of service = acceptance.
2. Special Price Conditions
If the Customer uses the $10/kg special rate:
- cannot combine with any other promotion or discount
- each parcel must: be over 10kg actual weight & have only ONE receiving address
3. Collection Service Pricing
If the Customer requests pick-up service, pick-up charges shall follow the price published by EGT.
4. Weight & Billing Rules
Billing weight is based on EGT's warehouse measurement (actual + volumetric).
Minimum: 1kg or 20kg start.
Billing interval: 0.1kg, 0.5kg or 1kg 
5. Declaration & Label Upload
Customer declarations are final once submitted.
If EGT needs to upload data on behalf of Customer: $0.50 per parcel.
6. Data Submission per Batch
For each shipping batch, Customer must re-submit complete and accurate dispatch data.
7. Payment Before Dispatch
All fees must be fully paid before EGT proceeds with dispatch. EGT may hold parcels until full payment is received.
8. Return Parcels
- Return costs are fully for Customer account.
- Only 1 return service chance per parcel.
- Second attempt return fees apply if first attempt fails.
9. Customs Costs
Basic duty follows law.
Any extra random inspection costs are for Receiver's account.
10. Sea Freight Channel
Before using sea freight, Customer must understand fee structure. EGT holds no liability for misunderstanding of pricing by Customer.
11. Heat & Melting Items
EGT is not liable for melting or damage caused by climate (heat, humidity etc.).
12. Customs Clearance Speed
EGT does not guarantee clearance time. Clearance speed is dependent on Customs.
13. Amendment of Terms
Changes only valid if confirmed in written form between EGT and Customer.

USER AGREEMENT

EGT Global Logistic Limited

Version Date: 2025.08.18

Simple Acceptance Statement:

By using EGT's services, the Customer confirms that they have read, understood, and agree to be bound by this Agreement.

1. Definitions

In this Agreement:

“EGT” means EGT Global Logistic Limited, its agents, contractors, and representatives.

“Customer” means any individual or business using EGT's services.

“Shipment” means any package, parcel, or item accepted by EGT for carriage.

“Service Guide” means EGT's published list of services, fees, delivery targets, and prohibited/restricted items, as updated from time to time.

2. Application of Terms

2.1 This Agreement applies to all services provided by EGT.

2.2 By tendering a Shipment to EGT, the Customer accepts these terms.

2.3 If the Customer is using services for business purposes, the Consumer Guarantees Act 1993 shall not apply.

3. Service Commitment

3.1 EGT will exercise reasonable care and skill in providing its services.

3.2 EGT does not guarantee delivery times. Delivery targets published in the Service Guide are indicative only.

4. Customer Obligations

The Customer must:

4.1 Ensure all declarations (contents, weight, and value) are accurate and complete.

4.2 Pack Shipments securely, able to withstand handling, stacking, and a 1.2 metre drop.

4.3 Comply with all packaging, customs, and service requirements published in the Service Guide.

4.4 Pay all applicable fees in accordance with Clause 9.

5. Prohibited and Restricted Items

5.1 The Customer must not tender any Shipment containing:

- items prohibited under IATA Dangerous Goods Regulations,

- illegal, explosive, or hazardous goods,

- items on EGT's prohibited list (including but not limited to weapons, live animals, perishables, and cash equivalents).

5.2 Restricted items may be accepted only if packaged, labelled, and declared in compliance with EGT's requirements.

5.3 EGT may, without liability, refuse, return, dispose of, or report any Shipment found to contain prohibited or undeclared restricted items. The Customer shall indemnify EGT for any loss, damage, fine, or expense resulting from breach of this clause.

6. Delivery and Collection

6.1 Shipments may be collected by arrangement (collection fees may apply) or delivered to an EGT Auckland drop-off point.

6.2 All charges are based on the greater of actual weight or volumetric weight, as defined in the Service Guide.

7. Customs and Documentation

7.1 EGT will handle customs clearance on behalf of the Customer.

7.2 The Customer must provide true and accurate documentation and comply with all import/export regulations.

7.3 EGT is not liable for any delay, penalty, or cost arising from incomplete, inaccurate, or false declarations.

7.4 The Customer is responsible for payment of all applicable duties, taxes, or import charges.

8. Liability and Compensation

8.1 EGT's liability for any loss or damage to a shipment is limited to NZD $200 per shipment, provided the item is new and a commercial invoice is supplied.

8.2 Customers may purchase extra cover up to NZD $2,000, charged at 3% of the declared value.

8.3 EGT shall not be liable for:

- Shipments containing prohibited or undeclared restricted items,

- Indirect or consequential losses (including loss of profit, business, or opportunity),

- Delays beyond EGT's reasonable control.

9. Payment Terms

9.1 Individual Customers must pay all fees in advance prior to shipment.

9.2 Business Account Holders may be invoiced monthly by prior arrangement.

9.3 Charges and fees are set out in the Service Guide and may be updated by EGT from time to time.

2/18 Harrison Road, Mount Wellington, Auckland 1060
021 269 1612

Please be kind and patient when communicating with our customer service team. We will do our best to assist you and resolve any questions as quickly as possible.